Layer 01
Curriculum
Pilgrim-specific ESP — not generic language classes.
- Wayfinding
- Arrival & welcome
- Health & emergencies
- Service recovery
Every pilgrim understood
— instantly,
with dignity.
A measurable, tracked, guaranteed change in how 490 people serve the guests of the Most Merciful — in six languages, on one standard.
Prepared for Dr Abdullah · Ray Center for Training & Consulting, RiyadhBy London Royal Academy
The Learning Cardبطاقة التعلّم المباشرة
01Vision & the goal
Not a language class — a change in how 490 people do their jobs, measured every week.
The transformed guest experience Saudi Vision 2030's Human Capability Development Program and Pilgrim Experience Program ask for — six languages, one measurable standard, tracked live.
Six languages · one standard
Total 490
- English140
- Turkish70
- Malay70
- Urdu70
- Hausa70
- Persian70
02How we deliver it
Platform & pedagogy.
Platform backbone
Delivered on an enterprise-grade LMS — live classrooms, attendance capture, reporting — already proven at scale, so LRA's effort goes into curriculum, teaching, and tracking, not rebuilding infrastructure that already exists.
Layer 02
Pedagogy
Blended: human coaching plus daily AI reinforcement.
- Live small-group speaking practice — max 12 per group
- AI conversation partner
- Spaced-retrieval review
- Flipped-classroom input
Layer 03
Assessment
Internationally recognised standards, one measurable scale.
- IELTS — for English
- Linguaskill, ACTFL OPIc, ALTE-aligned CEFR batteries — for the other five
Layer 04
Tracking
The Learning Card — covered next.
- Live, not a monthly report — and the mechanism behind our guarantee.
Aligned with
- CEFR
- IELTS
- Linguaskill
- ACTFL OPIc
- ALTE
03Investment
One fixed-scope, fixed-price programme.
Every figure below is drawn from a validated cost model. Nothing rounded, nothing conditional.
Total programme investment
SAR2,403,500
20-week programme · 490 learners · all-inclusive
The included elements would cost SAR 5.4M+ if purchased separately.
Per learner · all-inclusive
SAR4,905
Delivery
Online or blended
Client's choice.
Payment structure
30 · 40 · 30
30%
Mobilisation
40%
Mid-point
30%
Final report
04Guaranteed success
The Learning Card — and the guarantee behind it.
Outcome guarantee
Every learner is tracked weekly against their CEFR milestone. Any learner not on pace by week 20, having met the required attendance, receives further training at no additional cost to Ray Center — renewed as needed until every cohort reaches its target.
LRA's delivery risk. Not Ray Center's. Not a discount.
Live tracking
Programme dashboard · Week 9 / 20
Active learners
0
Attendance to date
0%
On track for CEFR
0%
Avg CEFR sub-levels gained
+0.00
AI practice hrs this week
0
At risk · guarantee-covered
0
Programme Agent
Continuous monitoring
Watching all 490 learners · updates in seconds
- All 490 learners auto-scored against this week's CEFR checkpoint.
- Flagged: Mohammed Al-Qahtani (English · Advanced) — attendance 52%. Guarantee terms now active.
- English cohort pacing ahead of milestone — 82% vs target 80%.
Demonstration environment — simulated data
Live case · guarantee in practice
Layla Al-Nemer
English · Beginner · G3 · ID EN-003
Attendance
51%
CEFR journey
A1 → A1.2
Sessions attended
9
This is what the guarantee looks like in practice. Ray Center sees the same risk data LRA sees, the same day — no hidden slippage. If Layla is not on pace by week 20 with attendance restored, additional training continues at no cost until the cohort target is reached.
05The evidence · live
Every cohort. Every learner. Same data, same day.
Attendance trend, CEFR progress by cohort, and every individual learning card — the same view Ray Center sees.
Weekly attendance
Programme-wide · Weeks 1–9
CEFR progress vs milestone
By cohort · Week 9
- English82% · target 80%
- Turkish77% · target 80%
- Malay81% · target 80%
- Urdu74% · target 80%
- Hausa79% · target 80%
- Persian76% · target 80%
Cohorts
Tap to filter learners
Showing 24 of 80 in view · full 490 tracked in production
Demonstration environment — simulated data. Not real production data.
06Ready to confirm
Vision 2030 ·Human Capability Development ProgramPilgrim Experience Program
Built before being asked — because the outcome for these 490 people, and for Vision 2030, should never be left to chance.
Everything above is ready to walk through in whatever order is useful to Ray Center — and to correct wherever LRA's reading of the brief needs sharpening.